Privacy Policy

This Privacy Policy explains how Neal's Services, LLC ("Neal's Services," "we," "our," or "us") collects, uses, discloses, retains, and protects information when you visit nealsservices.com, submit a form, communicate with us, use a client portal, or request or receive services.

1. Information We Collect

Information you provide

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, telephone number, mailing address, and ZIP code.
• Service-request information, including the service you are interested in, property or business details, appointment preferences, and the contents of messages you send.
• Business and client-portal information, such as your business name, account credentials, submitted documents, and communications associated with your account.
• Records relating to estimates, work orders, contracts, invoices, payments, service history, and customer support.
• Marketing preferences and proof of consent when you choose to receive promotional communications.

Information collected automatically

When you use the website, our server and service providers may automatically receive technical information such as your IP address, browser type, device type, operating system, referring pages, pages visited, date and time of access, and security or diagnostic logs. The website may also use cookies or similar technologies that are necessary for security, session management, preferences, analytics, or embedded content.

Information from third parties

We may receive information from service providers, referral partners, publicly available sources, social-media platforms, payment processors, property or business records, or other persons involved in a requested service, when permitted by law.

2. How We Use Information

We may use information to:

• Respond to inquiries, provide estimates, schedule appointments, and perform requested services.
• Create and manage client accounts and secure portal access.
• Communicate about service requests, projects, invoices, support issues, account activity, and changes to our policies.
• Personalize and improve the website, services, forms, and customer experience.
• Protect the website, our customers, and our business from spam, fraud, unauthorized access, abuse, and security threats.
• Maintain business records, enforce agreements, resolve disputes, and comply with legal, tax, accounting, insurance, licensing, and regulatory obligations.
• Send promotional communications when you have provided consent or when otherwise permitted by law. You may opt out at any time.

3. Sensitive Information

Do not submit Social Security numbers, bank-account credentials, payment-card security codes, medical information, passwords, or other highly sensitive information through the general contact form or ordinary email. When a service requires sensitive information, use only the secure method specifically designated by Neal's Services.

4. Cookies, Logs, Embedded Content, and reCAPTCHA

We may use essential cookies and server logs to operate and secure the website. Pages may include embedded content or tools supplied by third parties, such as video platforms, maps, scheduling services, analytics providers, or social-media services. Those providers may collect information under their own privacy policies.

Our forms may use Google reCAPTCHA to help prevent spam and abuse. Your use of reCAPTCHA is subject to Google's privacy policy and terms.

5. When We Share Information

We may disclose information:

• To vendors and service providers that help us operate the website, host data, send email, provide communications, process payments, secure accounts, analyze website activity, or support business operations.
• To independent contractors, subcontractors, licensed professionals, referral partners, property owners, tenants, or other parties when reasonably necessary to evaluate, coordinate, or perform a requested service.
• To accountants, attorneys, insurers, auditors, lenders, and other professional advisers.
• To comply with law, a subpoena, court order, governmental request, licensing obligation, or legal process, or to protect rights, safety, property, and security.
• In connection with a merger, financing, acquisition, sale, transfer, reorganization, or similar business transaction.
• With your direction or consent.

Neal's Services does not sell personal information for money. We do not disclose personal information for unrelated third-party marketing without permission.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and tax records, comply with legal obligations, resolve disputes, protect security, and enforce agreements. Retention periods vary based on the type of information, the service involved, and applicable requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email system, storage system, or method of transmission is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your account credentials and promptly notifying us of suspected unauthorized access.

8. Your Choices and Requests

You may ask to review, correct, update, or delete personal information we maintain about you, subject to identity verification and legal exceptions. You may also withdraw optional marketing consent or opt out of promotional email by contacting us or using an unsubscribe method included in the communication.

Depending on where you live and the law that applies, you may have additional privacy rights. We will respond to verified requests as required by applicable law.

9. Children's Privacy

The website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. A parent or guardian who believes a child submitted information should contact us so we can review and, when appropriate, delete it.

10. Third-Party Websites

The website may link to third-party sites or services. Neal's Services is not responsible for the privacy, security, availability, or content practices of third parties. Review their policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through the website, email, or another reasonable method.

12. Contact Us